Recent Why SERVPRO Posts

How Do Pandemic Cleaning Measures Protect Everett Businesses?

5/24/2020 (Permalink)

arms of a person wearing blue gloves and a white protective suit SERVPRO technicians wear different kinds of gloves depending on the type of biohazardous cleaning and disinfection required.

SERVPRO Can Reduce Viral Spread in Everett Businesses with the Effective Application of a Disinfectant

Right now, essential businesses are important in maintaining the day-to-day needs of Snohomish County residents. From grocery stores and pharmacies to laundromats and transportation in Everett, the demands to keep your employees and customers healthy are challenging even with social distancing guidelines. We know your cleaning staff is stretched to the utmost, which is why we want you to know that you can count on our team to provide that extra helping hand you may need.

What qualifies SERVPRO teams for pandemic cleaning in Everett businesses?

  • IICRC certification. SERVPRO franchises and our team members are certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC), which sets the standards for cleaning and accreditation for the restoration industry.
  • SERVPRO training and education. On top of IICRC accreditation, technicians and franchise owners undergo specialized training through SERVPRO as well. These classes include additional commercial biohazard cleanup and mitigation, mold remediation, and cleaning modalities to address pathogenic concerns as well.
  • Extensive commercial cleaning experience. SERVPRO teams are well-equipped to clean commercial facilities with EPA-registered antimicrobials and negative air pressure equipment with HEPA filters. When cleaning, we also wear appropriate personal protective equipment (PPE) such as gloves, eye protection, shoe covers, N95 masks or better, and disposable suits.

SERVPRO of South Everett offers specialty cleanup services that will help you keep your business up and running during any disaster or emergency. Call (425) 367-4484 today.

Advice from the medical and scientific community regarding how to deal with the coronavirus is based on present knowledge, which is subject to change as the situation continues to develop. There can be no assurance that disinfectants alone will be adequate to fully eliminate the virus. We are not physicians or infectious disease professionals. Consult your medical professionals for individual medical advice.

Certified: SERVPRO Cleaned – a defensive cleaning program

5/20/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open in Everett, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of South Everett today at (425) 367-4484 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Wrap-Around Rebuilding Service Is Why SERVPRO Nails Water Damage Restoration in Everett

2/28/2020 (Permalink)

Pipe leaking money We can get your property back to the state it was in before the unfortunate incident.

SERVPRO’s Steps to Restoring Your Water Damage

A water loss event creates stress for Everett residents, but when we recommend controlled demolition techniques to solve water removal and structural drying, you might feel things have gone too far. Trust us to suggest only proven, research-based measures, and to offer continuity of services so that any destruction of building materials to enable water mitigation and remediation is a temporary circumstance, why we offer reconstruction options.

Water Loss Brings Challenges

A significant complication in many water damage events in Everett is when water migrates away from the initial leak or breakdown. The fluid that drips from a cracked pipe or broken pump or hose in an appliance does not remain stagnant. It moves, typically seeking a downward angle, flowing into cracks, crevices, building cavities, and wicking up into porous materials like drywall and insulation. Merely pumping and using extractors cannot reach all spaces where water collects. 

Mapping the Migration

The need to trace water pathways is why SERVPRO technicians train in the use of moisture detection tools, using the sensitive instruments to define the perimeters of affected spaces and the moisture content of wet materials. Thermal imaging cameras use temperature variations, evaluated by certified employees, to locate places where caches of water pool.

Accessing the Moisture

Trapped moisture exposes your home to continuing deterioration from the corrosive action of water, why SERVPRO explores controlled demolition options to gain access for extraction and to improve drying efforts. Controlled demolition strategies include:

  • Punching weep holes in ceilings and “blistered” paint or wall coverings for water release. 
  • Removing sections of baseboards or paneling to permit the drilling of holes to release water and allow the application of negative pressure (suction) via hoses or other couplings for extraction. The holes also permit blowing in warm air to expedite drying.
  • Making flood cuts several inches above the water line in drywall releases water and opens building cavities to drying equipment.  

Repair and Rebuilding

Hiring one contractor licensed and certified to remove water, dry out structural components, and provide reconstruction streamlines restoration. Easing the stress of resolving all aspects of residential water damage is why SERVPRO offers wrap-around services, leveraging our construction division to rehabilitate necessary controlled demolition to make it “Like it never even happened.”

Customer satisfaction from project start to finish is why SERVPRO of South Everett chooses to provide comprehensive rebuilding services. Call us at (425) 367-4484 to explore how we can manage your water damage emergency.

Contractor Licenses:

General: SERVPES871RD

See more about Everett.

Did Water Damage in Your South Everett Home Leave a Foul Odor?

1/16/2020 (Permalink)

woman holding nose because of foul odor Water damage leaves foul odors in your home. SERVPRO has the know how to eliminate the odors.

Why SERVPRO Offers Odor Control Measures when Mitigating Water Damage in Your South Everett Residence 

After a home or its contents get wet, residents in South Everett begin noticing new odors. These unpleasant smells can come from many sources. Our professional mitigation team can help determine their source and then eliminate their source. These odors can continue to waft through your home, which is why SERVPRO often performs at least one type of odor control method. 

Mitigating your home's interior with widespread water damage in South Everett requires equipment that helps us zoom in on the areas where we need to work. Knowing where dry areas exist helps us tailor our efforts to precisely what your house needs. It also helps us locate the sources behind related odors. 

While fogging machines work well for fire-related odors, we also need to concentrate on smaller, isolated areas. The carpeting below a window where an air conditioner unit leaked last summer can still emanate odors, even after the floor dries out. Drywall can seem fine on the outside, but the interior might bubble, causing the paper backing to split open. Either of these or several other kinds of water damage can create odors in your house. 

With otherwise undamaged carpeting, we can inject deodorizing oils directly into the carpet's pad, which gives off a much more pleasant scent that lasts a long time and poses no risks to young children or pets. The enclosed interiors like the inside of walls or under cabinets, as well as large pieces of furniture, quit giving off malodors when we place a slow-release gel pack inside. Stronger odors in attics or crawlspaces often produce odors from widely spread locations. Using activated charcoal in a safe container can reduce these odors and make other methods more effective. 

SERVPRO of South Everett also provides water damage mitigation services in Mukilteo, Paine Field, and Evergreen. Call (425) 367-4484 for comprehensive services that cover everything needed to make it "Like it never even happened." 

More about South Everett.

Water Loss In Everett

12/29/2019 (Permalink)

water damaged home No matter how we can help after a disaster, you can give our experienced team a call 24/7 at (425) 367-4484.

Cleaning Surfaces After Water Losses in Everett Homes

Many homeowners might fixate on the need for drying and extraction following substantial water losses in Everett homes. Truthfully, as necessary as these elements are to return a property to preloss condition, tasks like cleaning and debris removal are equally vital to the restoration of your house. Our SERVPRO professionals have potent cleaning products available to remove residues and potential contaminants from the home after water losses.

Water cleanup in Everett involves the use of sophisticated tools and techniques. Cleaning up after water loss events focuses on two specific areas: removing residues left on surfaces and reducing the presence of bacteria and microbes. Each of these objectives requires a combination of cleaning agents, equipment, and effective washing techniques.

Removing Residues from Surfaces
Specific cleaning approaches are ideal for breaking up residues and films left on surfaces after water loss incidents occur. Practices such as foam cleaning, wiping, and even abrasive techniques can have a direct effect on the presence of these residues. In addition to agitative and abrasive cleaning approaches, we can also utilize a variety of disinfectant and cleansing products available to our SERVPRO team. Many of these products, such as chlorine-based solutions and phenolics, are multi-faceted, in that they also work to help resolve the second primary focus of water cleanup after a loss incident.

Reducing Bacteria and Microbes
Preventing the growth and spread of bacterial and fungal threats is the priority of any water loss restoration technician. Our team can accomplish this through practical drying efforts, but also the application of antibacterial products, biocides, and sporicides. These agents can inhibit the growth of mold and eliminate bacteria on surfaces, helping to prevent the spread and migration of harmful secondary effects of a water loss incident.

Cleaning up after a water loss incident is a valuable element to the restoration process and one that you can expect our SERVPRO of South Everett team to take great care in accomplishing. No matter how we can help after a disaster, you can give our experienced team a call 24/7 at (425) 367-4484.

For more about Everett click here.

How Mold Damage Affects Your Everett home

12/15/2019 (Permalink)

mold growing on ceiling Call SERVPRO of South Everett at (425) 367-4484 to help. We’re Faster to Any Size Disaster.

SERVPRO Restores the Shine after Mold Damage Affects Your Everett home

Mold infestations are problematic in many ways, but the fact is that the visual appeal, the patches, and stains that appear on surfaces are the main concern for many Everett homeowners. A professional mold remediation team like SERVPRO can help mitigate the loss, restoring all aspects of your property to the preloss state.

Removing the structurally compromised materials
After mold damage affects your Everett property, it is likely to compromise the structural integrity of many building materials and contents. Mold is a fungus, which plays a role in the natural decaying processes. When left to develop unchecked in a property, it leads to physical deterioration that compromises the structural integrity of the affected materials.

Learning that restoring some of the affected materials is impossible can be frustration. However, even safe removal of such materials can pose a significant challenge. Our SERVPRO technicians use their building skills to detach materials such as drywall, mold, and carpets from the building without damaging the surrounding materials. We also use containment and negative air pressure systems to keep mold debris from spreading to other areas of your home.

Refinishing Surfaces
Mold growing on semi-porous surfaces such as concrete or solid wood leaves distinct patches or stains. Cleaning and refinishing such materials can save them. The first step is scrubbing off all mold debris. Our SERVPRO technicians use techniques such as wire brushing and sanding to dislodge debris. We also damp-wipe surfaces with antimicrobial cleaning agents to stop further mold growth. In some cases, we can apply mold sealants, which are paint-like substances infused with antimicrobial agents. We also restore demolished wall panels and repaint cleaned areas taking care to match the colors of repainted areas to the old ones.

Drying and Deodorizing
High levels of moisture can cause immediate recurrence of the problem. Our SERVPRO technicians use dehumidifiers and other drying equipment to bring down moisture levels if there are wet materials in the house. Deodorization is also essential, whether it is to eliminate the musty smell of mold or odor from finishing products used at the site.

Mold should not downgrade your property. Call SERVPRO of South Everett at (425) 367-4484 to help. We’re Faster to Any Size Disaster.

For more about Everett click here.

Why SERVPRO is the Company to Call for Flood Damage Situations in Everett

11/30/2019 (Permalink)

flooded residential area When your home or area gets flooded, place one call to SERVPRO. We are here 24/7 to respond to your emergency.

Why Everett Residents Rely on SERVPRO for Restoration Services

There are many actions homeowners in Everett regularly take to guard their properties against water damage, fire damage, storm damage, and mold infestations. However, the unexpected still occurs, and pipes break, flash floods, hail, and high winds happen, and fires ignite from a momentarily distracted cook and an overly hot pan.

Water Damage Assistance

When an Everett residence requires water removal, one of the biggest mistakes homeowners make is attempting to handle the problem themselves. Mopping and blotting up water with towels or rags works to remove water from the surface, but water migrates easily within wall cavities, behind baseboards, and under flooring. All of these things cause further damage to the structure in terms of ruined sheetrock, delaminated tiles, and in many cases, mold growth.

Water extraction, of both seen and unseen moisture, is vital to limiting loss in the home. SERVPRO technicians utilize advanced moisture detection equipment to scope properties and determine the pathways of migrated water and where to concentrate water removal efforts.

The technicians bring every piece of equipment they need on their green service vans and unload their portable pumps, extractor heads for a carpet pile of any height and squeegee attachments for tile and hardwood flooring. The technicians do several passes to pick up as much moisture as possible to lessen the time needed for drying — this method of restoration assists in saving both property and contents from secondary-type damages.

Fire Damage Needs Fast Cleanup

Even a small localized fire in an Everett home has the potential to cause more significant fire damage through the spreading of soot through both the HVAC and foot traffic. One of the first actions SERVPRO technicians take when they take on fire loss cleanup in a property is the active containment of the worksite through the use of plastic barriers over doorways or vents or through the setup of negative air chambers.

Technicians perform fire debris removal quickly using shovels and other removal tools to pick up charred, ruined contents. Fire damaged sheetrock and other structural components are cleanly cut away — the removal of these loss items from the property assists in lowering the pungent smoke odors.

Air quality during and after fire damage cleanup is a concern for technicians. They often run air scrubbers and ensure there is adequate ventilation within the contained worksite to continually lower odors. After any needed drying, the certified odor control technicians apply multiple methods to ensure there are no residual odors left behind. Standard actions include the use of devices such as hydroxyl generators that safely use UV rays to neutralize airborne soot particles. Another effective method for absorbent, porous items such as window treatments and upholstered furnishings is thermal fogging where a heated solvent penetrates and eradicates foul smoke odors.

Storm and Flood Damage

Damage to Everett homes from intense storms or flash floods receives treatment in much the same manner as water damage. However, flood damage has the probability of containing toxins, bacteria, and sewage. SERVPRO technicians test the water upon arrival, so they choose the appropriate water treatment method for safety during mitigation.

Technicians work to limit loss to the contents in the property and remove items in an organized pack out to a secure location for cleaning and restoration as needed. The technicians have access to some of the same equipment and methods that the Library of Congress uses to restore and preserve historical documents and books damaged by water.

Controlled demolition techniques perform the dual purpose of removing damaged building materials and allowing maximum airflow for more expedient drying. For example, once groundwater wicks into sheetrock, there is no restoration potential even after complete drying. Cutting it away allows for airflow within wall cavities where otherwise the trapping of moisture could occur.

After drying and disinfection of the property along with any necessary proactive mold preventatives, technicians ready the property for any needed repairs or reconstruction to return it to its pre-flood damage condition.

Mold Damage 

The occurrence of mold infestations in a home has the potential to happen after fire or water damage. They can also occur whenever there is a constant, elevated humidity level such as poor performance by a  bathroom exhaust system not properly porting away damp air from ordinary everyday activities such as showers.

Mold spores exist naturally both inside homes, and out, the airborne spores are inert until they encounter ideal conditions such as high humidity conditions over 50%, excessive moisture and something to consume such as wood beams, sheetrock or paper products like books or stored files in an attic. Once established, the colonies expand quickly, and infestations increase as long as those conditions remain unchanged.

SERVPRO technicians contain the worksite to stop any further spread of mold spores and rapidly lower the humidity levels using their air movers to deliver warm, dry air. Once dry, existing mold colonies undergo careful hand removal, including gentle scraping and the use of hand vacuums to clean up the dried mold. Wood support beams sometimes require more intense efforts to remove the infestations and technicians utilize a removal application known as soda blasting. This method uses bicarbonate soda delivered at a high velocity working as a mild abrasive to remove stuck-on mold without marring surfaces.

After the completion of mold remediation, technicians diagnose the reason for the infestation in the home and suggest the needed repairs to stop the problem from reoccurring in the future.

Why SERVPRO?

There are many reasons for Everett residents to choose a professional restoration service when there is a home disaster requiring cleanup. The technicians undergo extensive training in hands-on scenarios, so they learn the best practices for handling water loss, fire damage, smoke residues, and mold remediation before they ever set foot onto a job site. As advances continue in the restoration sciences, technicians continue their education to stay on top of current trends.

At the first sign of water, fire or mold damage to your home contact SERVPRO of South Everett at (425) 367-4484. Their certified technicians are available 24/7 for any restoration service job needed and arrive soon after your initial call because they are both local and We're Faster to Any Size Disaster.

Click here for more information about the city of Everett.

Drying Techniques Professionals Use To Address Flood Damage In Your Everett Home

11/17/2019 (Permalink)

Metal wheels with the words skills, train, and Knowledge engraved on the metal.  SERVPRO will handle your Everett flood damage, let us show you the way with our technique.

Let us break down our drying techniques for your flooded Everett home.

Dehumidifiers put out hot, dry air, and are used to draw moisture out of saturated materials found in your home. The equipment makes it easy to dry hard-to-reach areas, such as wall cavities, pillars, crawl-spaces, and the attic of your Everett area home. Using a dehumidifier in combination with air movers can direct hot air where needed, making a significant difference in drying time. 

Technicians should always consider placement when using air movers and dehumidifiers to address flood damage on your Everett property. Air movers should never blow air directly into the back of a dehumidifier. Instead, we aim dehumidifier exhaust towards air movers to enhance results. Restorers with Institute of Inspection, Cleaning and Restoration Certification understand the proper steps used to reach drying goals quickly.

SERVPRO technicians can place air movers under carpeting to improve drying times. We vent carpeting so that air can escape, applying advanced techniques that are useful for drying both your carpet and the subfloor underneath. Our technicians take precautions to prevent over-flapping that has the potential to lead to delamination or cause damage to surrounding walls.

Your SERVPRO team monitors all drying equipment throughout your flood damage restoration. We document drying conditions, taking readings for relative humidity (RH), temperature, and moisture content, performing regular evaluations until reaching the set drying goal. 

If necessary, we move air movers and dehumidifiers in a circular motion to maintain an optimal drying environment. We use a thermo-hygrometers to monitor the exhaust air emitted by each dehumidifier and calculate the grains per pound (GPP) of the dehumidified air.  

SERVPRO uses grain depression to determine whether the GPP is enough to reach our drying goal and make adjustments accordingly. When moisture content measurements show that we have reached our drying goal, the building is considered dry. We meet both the structure and content drying goals before removing any equipment from your home. 

Call our team at SERVPRO of South Everett for access to full-service flood damage solutions throughout the Mukilteo, Paine Field, Evergreen, and surrounding areas. We’re Faster To Any Size Disaster, make the call today. (425) 367-4484.

To get more information about Everett, click here.

SERVPRO of South Everett is Faster to Any Size Disaster

11/7/2018 (Permalink)

We are dedicated to being "Faster to any size disaster". This is our commitment, to be there when you need us most.

Across North America, SERVPRO Franchises are gearing up for 2019 to serve you as a leader in the cleaning and restoration industry. Are you READY for what the year may bring your way? While we only hope to see good things come about in a new year, it is always a good idea to plan ahead for the not-so-good things—like fire or water damage— that is always an unexpected and unwelcome disaster.

Here at SERVPRO of South Everett, we are here to help make it “Like it never even happened” if one of those disasters comes your way. With over 1,700 independently owned and operated Franchises, you can trust the team in green to get your property— and life—back to normal. We’re only a call away!

Faster to any size disaster. This is not just another tag line for SERVPRO—it is a commitment to be there when you need us most.

Whether you are a small business or home owner facing minor fire or water damage, or a property manager dealing with a widespread disaster, SERVPRO of South Everett has the resources needed to respond quickly and efficiently. The sooner help arrives, the sooner restoration begins and the sooner you can resume business as usual.

SERVPRO of South Everett is just the tip of the iceberg. Should a major disaster such as a flood or wildfire occur, SERVPRO’s Disaster Recovery Team is always poised and ready to go where they are needed.

If a fire, water or mold damage strikes, no matter the size, call SERVPRO of South Everett at 425-367-4484. Backed by a system of more than 1,700 Franchises strong, we’ll help make your property disaster “Like it never even happened.”

Taking Care of Your Belongings After a Disaster

11/7/2018 (Permalink)

We have four warehouses dedicated to in-house storage where we can keep your items safe and secure.

Water and fire damage affect not only the structure of your house but also your belongings. SERVPRO of South Everett understands that your home is more than a structure. Your furniture, clothing, keepsakes, and other belongings are important to you. Your belongings are important to us, which is why we provide the following to help restore and protect your belongings while we are restoring your home.

Move-Outs/Pack-Outs

If your home requires extensive restoration or cleaning, SERVPRO of South Everett can conduct an organized, efficient move-out of the affected area. A move-out will provide several benefits, including the following:

  • A quicker remodeling process
  • Protecting items from potential damage
  • Protecting contents from further on-site damage

When restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

On-Site Storage

We have in-house storage where we can keep your belongings safe from further damage, and can provide cleaning and restoration services for your belongings. We have four warehouses dedicated to storage where we can keep your items safe and secure. Your items will be placed in clearly identified and secured containers. You can rest assured that your items are being taken care of.

Contents Claim Inventory Service

When emergency strikes, the damage can often feel overwhelming. We can help ease the worry and confusion during the recovery process by offering our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate list of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding.

Our Contents Claim Inventory Service:

  • Preloss list and value of contents
  • Detailed and accurate report
  • Better information to settle claims quicker
  • Assistance with burden of proof for claims

If your home and belongings need restoration services, rest assured that SERVPRO of South Everett has you covered. We can pack out, store and restore your belongings. Give us a call today at 425-367-4484. 

A Look Back on the Last Five Years

10/30/2018 (Permalink)

Join us in celebrating 5 years in business with an interview with our owner, Paul Leavens!

SERVPRO of South Everett has been in business now for just over five years! We were able to serve our first customer just five years ago on October 31, 2013. So, to celebrate we are looking back with our owner Paul Leavens and getting his thoughts on why he got started in the restoration business and what we have learned over these last five years.

Why did you decide to get into the Restoration Business?

"There is a side of me that likes helping people. This was an opportunity to combine business and help people at the same time. When individuals are in the situation where they’ve got water damage or fire damage they are in a position where they are having a rotten day and they don’t know what to do. We have the opportunity to come in and have the know-how and the ability to help them recover and get to the point where they are getting back to normal. We basically get to help when they are in a desperate situation. SERVPRO had a system in place nationally that did this well."

What makes us different from other restoration companies?

"We take on the opportunity to help people in all situations. Whether it's a large loss, a commercial loss, residential, we take it all on, to help them. The other thing that I think makes us stand out a bit is we try to do everything needed. We try to take care of them from A to Z with every need that they have. So, any of the services they are in need of in those types of situations we cover. We try to be a one stop shop."

"A big part of that, but not the only part, is the reconstruction business. When individuals have these situations there are some mitigation companies that will mitigate, get them cleaned up or dried up, and then they will have to go find a way to rebuild, they'll have to find the reconstruction. But we take care of the reconstruction as well. So that is something that differentiates us."

"We do the mitigation needed and then put it back together "Like it never even happened.""

Tell us about your team!

"We have a very dedicated team. They are at the ready to take care of customers at any time of any day. They are very dedicated and focused on doing a good job for the customers. Customer service is key. Our core leadership team has been with us pretty much since the beginning. Some of our first hires are still with us."

What have you learned over the last 5 years?

"We have learned how to take care of any type of situation for any type of customer. We know the ins and outs of working with the insurance industry and working in a way that satisfies their requirements and their needs. We know how to partner with our insurance clients to take care of our customers."

"Working with insurance with claims like this can be intimidating for customers. We take that all out of the mix because we know what to do and how to do it. Partnering with agents and adjusters to take care of customers is a big part of what we do. It's not just the production of the work."

Looking back 5 years, what stands out most?

"By year three, we were within the top 100 SERVPRO franchises in the nation. We are designated as a Large Loss Response Team, so we handle jobs in the area that are large loss. We take on things of any size, so there really is no job too big."

"What also stands out is building a great team; lots of memories of jobs well done. We've been through a lot together as a team in terms of taking care of customers. We’ve had lots of jobs, lots of stories. The growth for our business in terms of vehicles, equipment and people has increased our capacity and know how. We have a lot of experience now. This positions us better to be able to take care of any type of customer in any type of situation or circumstance. We are ready for whatever comes."

We just want to say thank you to all of the customers and agents we have had the chance to serve and work with over the last five years. We are so glad we get to be a part of this great community and that we get to serve it every day.

SERVPRO First Responder Bowl 2018 at Cotton Bowl Stadium

10/24/2018 (Permalink)

Tune into the SERVPRO First Responder Bowl on December 26 at 12:30 p.m. CT (1:30 p.m. ET) televised on ESPN.

In a joint effort to honor the service and sacrifice of America’s First Responders, the annual college football bowl game played at Cotton Bowl Stadium in Dallas, Texas has been renamed the SERVPRO First Responder Bowl. Kickoff for the newly christened SERVPRO First Responder Bowl is set for December 26 at 12:30 p.m. CT (1:30 p.m. ET) and will be televised by ESPN. The agreement between ESPN Events and SERVPRO was brokered by Denver-based Impression Sports & Entertainment.

"We are truly grateful for all first responders’ sacrifice and service,” said Brant Ringler, Executive Director of the SERVPRO First Responder Bowl. “It is a tremendous privilege to honor these brave men and women who protect our communities 24/7/365. As this game continues to grow, so do our ties with first responders. Additionally, having a sponsor like SERVPRO who works along-side and supports these community heroes reinforces our goals of recognizing our first responders.”

"We are proud to present the SERVPRO First Responder Bowl dedicated to honoring some of the hardest working men and women in our country" said Sue Steen, CEO of SERVPRO Industries, Inc. "We recognize the dedication and selfless acts of our First Responders and are honored to help highlight and celebrate the commitment of these everyday heroes."

The 2018 SERVPRO First Responder Bowl is the ninth edition of the bowl game, formerly known as the Heart of Dallas Bowl, and part of the 89-year history of games being played at Cotton Bowl Stadium on the grounds of Dallas’ Fair Park, which features 227 acres of museums, attractions, history, art and performances located in the heart of the ninth largest city in the United States.

First responders to be honored include police officers, firefighters, EMS workers, correctional officers, search and rescue, dispatchers, security guards, federal agents, border patrol agents and military personnel who have specialized training and are the first to arrive and provide assistance at the scene of an emergency.

“This is an exciting change, and we are humbled by the fact that an actual bowl game has been named exclusively for the first responders of this country,” Dallas Fire-Rescue Fire Chief David Coatney said.

“We are truly honored to have a bowl game here in Dallas named after the hard working men and women serving and protecting communities across this country. It always feels great to be recognized, and I know our officers and firefighters are touched by this overwhelming show of support,” said Dallas Police Chief U. Renee Hall.

The SERVPRO First Responder Bowl tickets started selling in September. Tickets for First Responders will continue to be underwritten by our corporate sponsors. Anyone wanting more information on the bowl game can visit www.firstresponderbowl.com

Restoration Services for the Insurance Industry

10/23/2018 (Permalink)

Trust SERVPRO of South Everett to help with your customer's restoration needs.

As a leader in fire and water cleanup and restoration, SERVPRO of South Everett offers your insurance company an array of competitive advantages. Our goal is to restore both your customer’s property and their peace of mind through timely mitigation and adherence to IICRC standards. The result? Lower claims costs and satisfied customers – and that’s just the tip of the iceberg.

SERVPRO of South Everett is uniquely qualified to help. Our results create a measurable difference, giving you many competitive advantages. We understand your situation. As an agent or adjuster, you have a responsibility to keep claims costs down while still providing the best services possible for your customers.

Emergency Response to Claims

Restoring property is our first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." Our highly-trained professionals make sure pretesting is completed on every loss to determine restorability.

Claims Inventory Service

At SERVPRO of South Everett we can provide an itemized loss inventory. You will receive a link to an inventory site that will provide pictures of important items and the status of the contents in the cleaning process.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:

  • A Complete Electronic Job File
    • First Notice of Loss
    • Detailed Estimate
    • Digital Loss Photos
    • Scanned Forms and Paperwork
    • All delivered by email or hard copy
  • On-line Access to All Files
    • New Assignments
    • Pending Jobs
    • Completed Jobs
  • Informative Reports to Improve Results
    • Job Cost Data
  • Performance Comparison to Industry Standard

Superior, Time-Tested Training

Effective training is the best way to help ensure your customers receive the service they deserve. Our staff is trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to all SERVPRO Franchise Professionals at SERVPRO Industries, Inc.'s state of the art IICRC Approved Training Facility.

Vendor Qualification Compliance and Professionalism

If you call SERVPRO of South Everett, we will use only qualified vendors to service your customer. That commitment resulted in:

  • A National Call Center to achieve prompt handling of the claim
  • Implementation of best practices and job process programs
  • National Accounts qualification criteria and annual compliance checks
  • Crew and vehicle standards
  • Insurance requirements
  • File documentation requirements
  • Quality assurance program

Serving Adjusters and Their Clients

Our job is to reassure the customer, perform quality service and to report to you quickly. We know your job is to interpret the policy and adjust the claim and not to deal with problems from vendors. Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours. Our documented, measured performance increases value to you and your shareholders, managers and customers.

Hard-earned results have made SERVPRO of South Everett a leader in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.

Call SERVPRO of South Everett today at 425-367-4484!

Hoarding Cleanup Services

10/23/2018 (Permalink)

Hoarding jobs are often sensitive situations, and SERVPRO of South Everett is here to help make it “Like it never even happened.”

According to The Mayo Clinic, “Hoarding disorder is a persistent difficulty discarding or parting with possessions because of a perceived need to save them. A person with hoarding disorder experiences distress at the thought of getting rid of the items. Excessive accumulation of items, regardless of actual value, occurs.” Many people with hoarding disorder do not find their habits to be a problem.

Hoarded items are often things others would throw away or look at as junk or garbage such as old newspapers, junk mail or packaging. Hoarding can lead to homes filled with extreme clutter to full capacity from years of accumulation, making living conditions unsanitary and crowded. Bugs, fleas, rats and other vermin may be present, at which point an exterminator would need to be called. At times, hoarding may spread to outside the home as well, to storage facilities, or even the garage or yard.

SERVPRO of South Everett encounters hoarding situations several different ways. We may be called for a fire or water loss and find the hoarding situation when we arrive on-site. We will communicate with the insurance company regarding the customer's contents coverage, and after approval, contents can be packed out and possibly cleaned, dried, and stored in our temporary storage in our warehouse so work on the fire or water loss can begin.

Another way SERVPRO of South Everett encounters hoarding jobs is through calls from landlords, case workers, real estate agents, or family members, often after the death of a loved one. In these situations, the crew will see if they should look for any items of importance while they clean the job. Sometimes, family members will come and try to help the hoarder sort through their contents as well.

Each case is very different, and hoarding jobs are often sensitive situations, but SERVPRO of South Everett is here to help make it “Like it never even happened.” If you encounter a hoarding situation at one of your properties, or with your insureds, call us today at 425-367-4484.